FAQs

Ordering & Delivery

1. Where do you deliver? Currently, we only ship within the United Kingdom (UK). We are hoping to expand in the future!

2. How long does delivery take? Standard UK delivery typically takes 3–5 working days. You'll get a confirmation email with a tracking link as soon as your order is on its way.

3. How can I track my order? Once your order is dispatched, we’ll send you a shipping confirmation email which includes your tracking link. You can also visit the "Track Your Order" page on our website and enter your order number and email.

Payments & Orders

1. What payment methods do you accept? We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We may also offer options like PayPal. All transactions are secure and encrypted.

2. Can I change or cancel my order? Of course. You can make changes or cancel your order within 12 hours of placing it. Please contact our customer support team at  info@domivio.shop as quickly as possible with your order number.

Returns & Refunds

1. What is your return policy? We offer a 30-day return policy from the day you receive your item. If you're not happy with your purchase, you can return it for a full refund. For the item to be eligible for a return, it must be unworn, unwashed, and have all original tags attached. You can read our full Refund & Returns Policy for more details.

2. How do I start a return and get a refund? Just send an email to our support team at  info@domivio.shop with your order number. After we receive and inspect your returned item, your refund will be processed to your original payment method.

Products & Care

1. How do I know which size to choose? We have a detailed size guide on each product page with measurements to help you find the perfect fit. If you're between sizes, we generally recommend sizing up for a more relaxed fit.

2. How should I care for my Domivio clothing? To keep your hoodies and t-shirts looking great, we recommend washing them inside out with cold water and hanging them to dry. Avoid tumble drying to maintain the quality of the print and fabric.

Security

1. Is my personal information secure? Absolutely. We are committed to protecting your privacy. Your data is handled securely and in compliance with UK data protection laws, as detailed in our Privacy Policy.